Shipping Policy

Last updated: August 27, 2026

Thank you for shopping with nomi. This Shipping Policy explains how orders are processed, shipped, delivered, and handled in the event of delays or other shipping-related issues.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing times are separate from shipping and delivery times. Orders placed on weekends or holidays may begin processing on the next business day.

During periods of high order volume, product launches, holidays, or circumstances outside our reasonable control, processing may take longer.

Shipping & Estimated Delivery

Estimated delivery times will be displayed on our website or communicated during the ordering process where available.

Unless otherwise stated, orders typically arrive within 7–15 business days after processing.

All delivery dates and timeframes are estimates, not guarantees, unless expressly stated otherwise. Delivery may be affected by factors outside nomi’s reasonable control, including carrier delays, customs processing, severe weather, transportation disruptions, holidays, or other unforeseen events.

We will make reasonable efforts to ensure orders are delivered within the estimated timeframe.

Multiple Shipments

Some orders may contain products shipped separately or from different fulfillment locations. As a result, products within the same order may arrive in separate packages and at different times.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments unless this was disclosed to you before purchase.

Tracking

When tracking is available, customers will receive tracking information after their order has shipped.

Tracking information may take several business days to update after a shipping confirmation is sent.

A temporary lack of tracking updates does not necessarily mean that a package has stopped moving.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please contact us as soon as possible at getnomiproducts@gmail.com if you discover an error in your shipping address. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be resent, to the extent permitted by applicable law.

This does not affect any rights you may have under applicable consumer-protection laws.

Delivery Issues

If your tracking information indicates that your package has been delivered but you cannot locate it, please check around the delivery location, with members of your household, and, where appropriate, with the shipping carrier.

If you are still unable to locate your order, contact us at getnomiproducts@gmail.com and we will review the situation.

Claims regarding missing deliveries should be submitted as soon as reasonably possible after the expected or recorded delivery date.

Lost or Damaged Shipments

If an order appears to have been lost during transit or arrives damaged, please contact us at getnomiproducts@gmail.com with your order number and relevant information.

We may request reasonable evidence, such as photographs of a damaged package or product, to help us investigate the issue.

Where required by applicable law, nomi will provide an appropriate remedy for products that are not delivered, arrive damaged, or otherwise fail to meet applicable consumer guarantees.

Shipping Delays

nomi is not responsible for delays caused by circumstances outside our reasonable control, including delays caused by shipping carriers, customs authorities, severe weather, natural disasters, transportation disruptions, labour disruptions, or other events beyond our reasonable control.

However, nothing in this Shipping Policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country.

Where these charges are not collected at checkout, the customer may be responsible for them upon import or delivery, where permitted by applicable law.

nomi does not control charges imposed by foreign customs authorities.

Refused & Unclaimed Packages

Packages that are refused, unclaimed, or returned to us because of circumstances attributable to the customer may be subject to reasonable return-shipping or reshipping costs where permitted by law.

Any refund owed for a returned package will be handled in accordance with our Refund Policy and applicable law.

Order Changes & Cancellations

We begin processing orders as quickly as possible. If you need to change or cancel an order, contact us immediately at getnomiproducts@gmail.com.

We cannot guarantee that an order can be changed or cancelled once processing or fulfillment has begun.

Any statutory cancellation or withdrawal rights available to you under applicable law remain unaffected.

Third-Party Shipping & Fulfillment

nomi may use third-party fulfillment providers, suppliers, postal services, and shipping carriers to process and deliver orders.

The use of third parties does not remove any responsibility that nomi cannot legally exclude under applicable law.

Contact Us

If you have questions about your shipment or this Shipping Policy, please contact:

nomi
Email: getnomiproducts@gmail.com